Terms & Conditions.

Arcadia Healing Sanctum Policy

These rules and policies are subject to change at any time.

1. To book your reservation and reserve your spot, a 50% deposit is due upon registration, payable electronically. The second installment is payed 4 weeks prior to your retreat date, minus $1000 USD due in cash on arrival (in crisp USD – we appreciate your understanding as on-site operations are run entirely in cash).

   1. We only accept bills of crisp, like-new quality; you can usually find these bills of this quality if ordered from your home bank. To avoid circulation of forged bills in other countries, most Mexican banks do not accept bills with signs of tear, extensive wear, or any markings on them, and cannot be accepted for exchange.

   2. Please do not depend on withdrawing your remaining balance while in Mexico. It’s very challenging to withdraw enough of it through the bank machines, because there are daily and weekly limits. Therefore, we ask you to kindly bring the remaining balance with you in US bills of good quality.

   • In case of a last minute registration, while you’re already in Mexico, for example, the full balance due is to be paid BEFORE starting your retreat.

   • If one leaves the Sanctum, before their reserved stay is over, no full or partial refunds will be credited.

   • If one must cancel their reservation, we will refund your 100% deposit - less $500 deposit/administrative fee under the following circumstances:

     • 6 weeks notice – 100% of deposit refunded (minus $500 non- refundable fee)

     • < 6 weeks 100% of deposit transferable to another retreat in the same calendar year

     • 4+ weeks notice – no refund

     1. In case of a no-show or cancellation within 48 hours of the retreat start date, you will be charged the full price of the retreat.

        1. If you are not able to come to the center, you may transfer your deposit to someone else (friend, family member, etc.) .

        2. One can transfer their deposit to a new guest’s initial deposit, or, use their deposit for a later retreat. One cannot use their deposit to pay off another guest’s balance.

        3. If you reschedule for any retreat, within one year of your cancellation, your deposit is transferable. You can reschedule for any dates you wish in the future, but your credit will expire if you do not let us know which dates you would like within one year of cancelling. This will be minus any fees incurred by services booked or the villa, for cancellation. The exception for this is retreats which were cancelled by Arcadia due to the novel coronavirus. These deposits are good for life.

        4. **Update** In light of the coronavirus outbreak, Arcadia requires all retreat participants to purchase flight and travel insurance to cover all contingencies and nonrefundable deposits and expenses – see more information in section below. If flights or retreats are cancelled due to coronavirus, deposits are nonrefundable but will be transferred to personal credit to use for a future retreat with no change fees. Arcadia disclaims all liability from travel disruptions due to coronovirus, and recommends purchasing flight and travel insurance.

   • We value all guests’ experiences, healing processes and personal boundaries. We expect our guests do the same. The following offences are intolerable, and will result in being sent home without question and without a credit for your stay at the sole discretion of Arcadia Healing Sanctum staff:

     • Sexual harassment toward any of the guests or staff.

       1. Behavior that puts your own or others’ safety at risk.

       2. Repetitive disruptive behaviors inside or outside ceremony that creates discomfort for other guests, or significantly interferes with the healing process of other guests.

       3. The use of substances/drugs of any kind taken to or consumed at the Center.

       4. Behavior that puts your own or others’ safety at risk.

       5. Theft of any kind – we aim to cultivate a trusting and family-style culture at the Center, where every person and their belongings are safe and secure.

   • Arcadia Healing Sanctum staff reserves the right to send anyone home at any time at our discretion.

   • We do not share personal or contact information between guests without the explicit permission of the guest.

   • If one is deemed medically unsafe (i.e. recent prescriptions taken that are contraindicated with Psilocybin), we reserve the right to withhold any ceremonies happening at the Center.

   • We reserve the right to not accept guests at the discretion of Arcadia Healing Sanctum staff